TERMS OF SERVICE

1. INTRODUCTION

The Platform is an online e-commerce service operated by PRIMELINK E-COMMERCE PVT LTD. Through the Platform, customers may browse and purchase products offered for sale by the Company. By placing an order through the Platform, you agree to purchase the selected products subject to these Terms of Service, applicable product-specific terms, and the Company's applicable policies.

2. ELIGIBILITY

By using the Platform, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide is accurate and complete.
• You will use the Platform only for lawful purposes.
• You will comply with these Terms of Service and applicable laws.

3. SERVICES

PRIMELINK E-COMMERCE PVT LTD operates an online retail platform through which customers can browse and purchase products. When you place an order through the Platform, we will process the order subject to product availability, successful payment, applicable delivery conditions and these Terms of Service.

4. PRODUCT INFORMATION AND ACCURACY

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on the Platform are accurate and up to date.

• Product images are provided for illustrative purposes.
• Actual product colours may vary depending on your device or screen settings.
• Product appearance may differ slightly from images shown on the Platform.
• Product dimensions and measurements are approximate unless otherwise stated.
• Product specifications may be changed by manufacturers or suppliers where applicable.

5. PRODUCT AVAILABILITY

All products displayed on the Platform are subject to availability. The availability of a product at the time you view it does not guarantee that it will remain available until your order is completed.

6. PRICING

We make reasonable efforts to ensure that product prices displayed on the Platform are accurate. However, pricing errors may occasionally occur. If we discover an error in the price of a product you have ordered, we will provide you with the option to confirm the order at the correct price or cancel for a full refund.

7. ORDER PLACEMENT AND ACCEPTANCE

When you place an order through the Platform, you are making an offer to purchase the selected products. An order acknowledgement does not necessarily constitute final acceptance of your order. We reserve the right to accept or reject an order for legitimate reasons.

8. PAYMENT

Payments may be processed through authorised third-party payment service providers. You agree to provide accurate and valid payment information when placing an order.

9. DELIVERY

We will provide available delivery options during checkout. Delivery times displayed on the Platform are estimates and may vary depending on delivery location, shipping partners, and weather conditions.

10. DELIVERY INFORMATION

You are responsible for providing accurate delivery information including name, address, PIN code, and phone number. We are not responsible for delivery failures caused by incorrect information provided by you.

11. RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations, replacements and refunds are governed by our applicable Return & Refund Policy. Where a refund is approved, it will generally be processed through the original payment method.

12. THIRD-PARTY WEBSITES AND SERVICES

The Platform may contain links to third-party websites or applications for convenience. PRIMELINK E-COMMERCE PVT LTD is not responsible for their content or terms.

13. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights relating to the Platform (logos, designs, text, software, brand elements) are owned by or licensed to PRIMELINK E-COMMERCE PVT LTD.

14. ACCEPTABLE USE

You agree not to use the Platform for unlawful activity, fraud, introducing malware, scraping, or interfering with security.

15. USER CONTENT

Where the Platform allows users to submit reviews or feedback, you are responsible for ensuring your content is lawful and non-defamatory.

16. PRIVACY

Our Privacy Policy explains how we collect, use, store and protect personal information.

17. DISCLAIMER

The Platform and its content are provided subject to availability without express or implied warranties beyond statutory requirements.

18. LIMITATION OF LIABILITY

To the extent permitted by law, PRIMELINK E-COMMERCE PVT LTD will not be responsible for losses arising from events beyond our reasonable control.

19. INDEMNIFICATION

You agree to indemnify and hold harmless PRIMELINK E-COMMERCE PVT LTD against losses or claims arising from your violation of these Terms.

20. SUSPENSION AND TERMINATION

We may suspend or terminate your access to the Platform if you violate these Terms or engage in unlawful activity.